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How To: Refund a Customer

If a user is needing to refund a customer follow the steps below. 

Note: If the initial payment is over 120 days old, the user will need to refund by other means. Example, send the customer a check by mail. 

To refund a customer...

Go to the customer's order to be on the Order Information screen:

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Next scroll down to the Edit Trips section and select the Payments tab:

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Then in the highlighted green box/section and find the arrow pointing towards the left:

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Enter the amount of the refund and select "OK". The refund will process and refresh the page. 

To verify the refund has been processed, scroll back down to the Edit Trips section and Payments. 

The user should now see a gray box where the transaction has been refunded. 

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