With the release of our new ticket that allows partial refunds, users may notice there is no longer an option to VOID a payment for the same day it was taken.

To accomplish this a user needs to go to the "Order Information" page. The user will scroll down to "Edit Trips" and select Payments.

Find the payment from today and select the icon for "Change Amount". The user will need to then enter 0 or 0.00 and select "OK".

You will get a "Please wait, changing payment amount status". Just wait and the page will refresh on it's own.

Once refreshed scroll back down to "Edit Trips" and Payments and now the user will see a grey box for that payment and a status message of "Payment Voided".